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50% Special Offer

SpiderDesk All-in-One Solution for Superior Customer Support

Streamline your customer support with powerful, intuitive features for seamless service management.

Trusted by 400+ Customer

Features

All In One Support Ticket System

Use Spiderdesk's intuitive forms to log in or create a new account for your project, absolutely free. Experience the convenience and simplicity of managing your support requests with ease using these powerful tools.

Buy Now

Feature

Use these awesome forms to login or create new account in your project for free.Use these awesome forms to login or create new account in your project for free.

Support

Use these awesome forms to login or create new account in your project for free.Use these awesome forms to login or create new account in your project for free.

Integration

Use these awesome forms to login or create new account in your project for free.Use these awesome forms to login or create new account in your project for free.

Features

SpiderDesk
Support Ticket System

Use Spiderdesk's intuitive forms to log in or create a new account for your project, absolutely free. Experience the convenience and simplicity of managing your support requests with ease using these powerful tools.

Features

SpiderDesk Support Ticket System

Use these awesome forms to login or create new account in your project for free.

Buy Now
Features

SpiderDesk Support Ticket System

Use these awesome forms to login or create new account in your project for free.

Buy Now
Features

SpiderDesk Support Ticket System

Use these awesome forms to login or create new account in your project for free.

Buy Now
Features

SpiderDesk Support Ticket System

Use these awesome forms to login or create new account in your project for free.

Buy Now
DISCOVER

SpiderDesk
Support Ticket System

Use Spiderdesk's intuitive forms to log in or create a new account for your project, absolutely free. Experience the convenience and simplicity of managing your support requests with ease using these powerful tools.

Multi-Channel Support

Manage support requests from multiple channels like email, chat, and social media in one unified dashboard

Automated Ticketing System

Automatically generate and assign support tickets, ensuring faster response times and efficient case management

Customizable Workflows

Tailor workflows to match your support process, ensuring smoother operations and personalized responses

Real-Time Analytics and Reporting

Access detailed reports on ticket volumes, agent performance, and customer satisfaction to make data-driven decisions

Knowledge Base Integration

Build a self-service knowledge base where users can find answers to common issues without submitting a support request

SLA Management

 Set and track Service Level Agreements (SLAs) to ensure timely resolution of support requests, maintaining high customer satisfaction

Collaboration Tools

Allow team members to collaborate on complex tickets, share updates, and ensure the fastest possible resolution.

Customer Feedback and Ratings

 Gather feedback directly from customers through post-resolution surveys to continually improve your service quality.

SCREENSHOTS

SpiderDesk
Support Ticket System

Use Spiderdesk's intuitive forms to log in or create a new account for your project, absolutely free. Experience the convenience and simplicity of managing your support requests with ease using these powerful tools.

Dashboard
Create Ticket
Category
Super Admin Dashboard
Search Tickets
Tickets
PLAN

SpiderDesk Support Ticket System

Use Spiderdesk's intuitive forms to log in or create a new account for your project, absolutely free. Experience the convenience and simplicity of managing your support requests with ease using these powerful tools.

Spiderdesk Essential $39/year

Perfect for small teams and startups looking to manage basic support operations efficiently.

Spiderdesk Pro $59/year

Designed for growing businesses with advanced support needs, offering enhanced features and customization options.

Spiderdesk Enterprise $107/year

A comprehensive solution for large organizations, featuring full-scale automation, premium support, and complete workflow management.

Faq

SpiderDesk Support Ticket System

Use Spiderdesk's intuitive forms to log in or create a new account for your project, absolutely free. Experience the convenience and simplicity of managing your support requests with ease using these powerful tools.

You can create a new support ticket by logging into your account and navigating to the "Submit a Ticket" section. Fill out the required details and click "Submit."

No, there is no limit to the number of support tickets you can submit. You can submit as many as you need for assistance.

Yes, you can set ticket priority (e.g., low, medium, high, urgent) when submitting a ticket to ensure timely resolution based on its importance.

Resolution time depends on the complexity of the issue and the Service Level Agreement (SLA). You can view estimated response and resolution times when submitting a ticket.

When submitting a ticket, you will have the option to attach files or screenshots to help our support team understand your issue better.

Yes, you can track the status of your tickets in real-time. Simply log into your account and go to the "My Tickets" section to view updates.

Tickets can be automatically or manually assigned to team members based on skill sets or department using the ticket assignment feature.

Yes, our system supports a mobile app where users can log in, submit tickets, and track their status from their smartphones.

Yes, after your ticket is resolved, you can rate the service and leave feedback to help us improve our support.

Yes, all your past tickets are archived in your account under "Ticket History," so you can review them anytime.

TESTIMONIALS

From our Clients

SpiderDesk Offers awesome support desk tool to their end consumers.

A Game-Changer for Listener Satisfaction

Spiderdesk has transformed how we manage our customer interactions. As a radio station, maintaining smooth communication with our audience is crucial, and Spiderdesk has streamlined this process beautifully. The dashboard is incredibly user-friendly, and we've seen a significant increase in listener satisfaction since using this software. It's truly a game-changer for us at ChennaiLive!

Rajiv Kriplani, ChennaiLive 104.8 Operations Head

Streamlined Customer Support, Happier Customers

"Spiderdesk has been an absolute lifesaver for Eazideals. Managing customer inquiries and support requests used to be a headache, but now everything is organized in one place. The automation features have drastically reduced our response times, and our customers are more satisfied than ever. We've seen a noticeable improvement in our overall operations, thanks to Spiderdesk!"

Saravana Kumar from Eazideals

Enhanced Efficiency and Member Support

"At Tamilnadu Co-operative Society, we handle a large volume of member queries daily. Spiderdesk has helped us stay on top of our communications and made it easier for our members to get the support they need. The system is robust, reliable, and has greatly improved the efficiency of our customer service team. We couldn’t be happier with the results."

Ms. Pushpalatha, ADG from Tamilnadu Co-operative Society

Spiderdesk (www.spiderdesk.asia) is a robust and feature-rich support desk software designed to streamline customer service operations. Built on a solid, scalable architecture, Spiderdesk ensures high performance and reliability for businesses of all sizes. The platform provides a seamless experience for managing customer interactions, automating support tasks, and tracking requests in real-time. With its mobile app, users can conveniently log in and place their support requests from anywhere, ensuring they receive timely assistance. Whether you’re managing a small team or handling a large volume of inquiries, Spiderdesk offers a comprehensive solution to elevate your customer support experience.